POLICIES Payment methods

We are dedicated to providing a seamless and efficient shopping experience for our customers. To facilitate this, we offer a wide range of payment methods to accommodate your preferences and needs.

In the following sections, you will find comprehensive information about our accepted payment methods, the security measures we employ, our policies on transaction fees, refunds, payment processing times, chargebacks and disputes, as well as how to access support should you encounter any issues with your payments. Our goal is to ensure your shopping experience is as smooth and enjoyable as possible.

Accepted Payment Methods

We accept the following payment methods:

• Direct bank transfer (all countries)
• Apple Pay (Apple devices)
• iDeal (Netherlands)
• Credit Card (all countries)
• Sofort (Germany) 
• Bancontact (Belgium) 
• Eps (Austria, Germany) 
• Giropay (France, Germany, Italy)
• KBC/CBC (Belgium) 
• Belfius (Belgium) 
• Paypal (all countries)
• Klarna Pay Later (all countries except France, Italy, Luxembourg, Spain)
• Klarna Pay Now (all countries except Denmark, France, Italy, Luxembourg, Spain)
• Speed Rope Shop gift cards (all countries)

Please note that available payment methods may vary by country.

Currency

We only accept payments in EURO.

Security

Our website uses HTTPS for secure communication. All transactions (except PayPal) are handled by Mollie, a payment service provider known for its robust security features. Here are some key aspects of Mollie’s security:

Data Protection: All data processed by Mollie, both yours and your customers’, is stored on secure servers located in the Netherlands and under EU GDPR.

Secure Internet Payments: Mollie complies fully with the European Banking Authority’s Guidelines on the security of internet payments and is permanently supervised by the Dutch central bank, DNB.

Financial Stability: Mollie is a financially solid company that has been securely transacting payments since 2004.

PCI-DSS Level 1 Certified: Mollie is fully PCI-DSS level 1 certified, which demonstrates the high level of security offered to merchants and consumers alike.

Fraud Monitoring: Mollie takes security extremely seriously and implements rigorous security checks, safe data storage, and employee screenings to ensure the safety, stability, and reliability of their payment platform.

Transaction Fees

We do not charge any transaction fees.

Refunds

After we receive returned goods, we process refunds within 5 working days. Refunds are issued using the original payment method.

Payment Processing Time

All payments are processed instantly, except for direct bank transfers which can take up to 5 working days.

Chargebacks and Disputes

We strive to ensure customer satisfaction. In case of issues with shipments or product dissatisfaction, we refund the complete amount upon receiving the returned products. For missing orders, we wait for the shipping company to finish the investigation, which may take up to 21 days.

Support and help

If you encounter any issues with your payments, please contact us at contact@speedropeshop.com.